IS SHIPPING FREE?

Yes, Shipping is FREE all over India.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our factory and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

CAN I TRACK MY ORDER?

YES, you will receive tracking number (within 1 – 2 days) once you place an order. You can track your order on our Tracking Page with the help of of that number. If still you face issue in tracking your orders, feel free to contact at support@customneonvibes.com

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different  warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Insurance

If customer wants parcels are insured for loss and damage up to the value as stated by the courier, customer will borne the insurance charges. If he does not agree we hold no responsibility of the package delivered is damaged.

Process for parcel damaged in-transit

As soon as the courier has concluded their inquiry into the claim, we will arrange a refund or replacement. Contact at support@customneonvibes.com

For all customer service enquiries, please email us at support@customneonvibes.com